Frequently Asked Questions

Where are you located?

We are proudly based in Australia, shipping our curated essentials directly from our local warehouse to your door.
How much does shipping cost?

We offer Free Shipping on all orders over $75! For orders under $75, a flat-rate shipping fee of $9.95 applies.
How long does shipping take?

Orders are typically processed within 24–48 hours. Once shipped, standard delivery takes 3–7 business days depending on your location.
Do you ship internationally?

Currently, we ship Australia-wide. We are working on bringing Zenalla Essentials to the rest of the world very soon!
What is your refund policy?

We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website. 
Is my payment information secure?

Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.

Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?

Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.

Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device. 
How do I contact customer support?

You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at  [support@zenallaessentials.com.au].

Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.